Shipping and returns

Transport

The delivery time for Portugal varies between 2 and 6 working days, depending on the chosen modality. La Mask is open from Monday to Friday.

Send free to Portugal on orders over 20 units. 

Orders can be shipped as follows:

1- By carrier (delivery in 2 working days - with the possibility of tracking the order. Contracted service).

  • Mainland Portugal and Spain:
    • Shipping costs from 5 to 9 units: € 3.99
    • Shipping costs from 10 to 19 units: 4,5 €
  • Azores and Madeira
    • Shipping costs up to 49 units: 6.5 €
    • Shipping costs from 50 to 149 units: Free
    • Shipping costs for quantities over 150 units: € 22.84
  • Rest of Europe - 18 € (see CTT prices ...)

1- By Green Mail (delivery of 6-7 business days via CTT - without tracking number. Service not contracted. LA Mask is not responsible for delays in the delivery of orders sent in this mode)

  • Mainland Portugal, Azores and Madeira:
    • Shipping costs from 5 to 7 units: 1.6 €
    • Shipping costs from 8 to 15 units: 3.2 €

 

Returns, refunds and exchanges

Only requests for returns, exchanges or refunds will be accepted up to 14 days after the delivery date. Items must be sent to our address, with the receipt, label and original packaging. The article must be unused and in the same condition as received. Before proceeding with the return of the product, contact us at mail@location.com.pt.

In the case of masks, returns or exchanges are not accepted, unless there is a product quality problem, before use.

After receiving the return, the product will be evaluated and an email will be sent to notify its approval or rejection. Simultaneously, the date of shipment of the new product or refund will be communicated (it will be carried out between 2 to 7 working days).

Only defective items can be exchanged or damaged. Items with signs of use will not be accepted as defective or damaged items. The exchange will be for the same product, in case of availability.

The return shipping costs will be borne by the customer. Shipping costs will not be refundable.

Any questions, please contact us at mail@location.com.pt